Our Policies

Shipping Policy

Next Day Shipping

  • All purchases made today will be immediately shipped out tomorrow regardless if it is a working day or weekend.
  • JELITA WARDROBE understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-5 business days.


Free Shipping

  • JELITA WARDROBE offers free shipping on all orders placed on our website. Terms and Condition apply.
  • Only for certain items have an extra charge for the shipping to Sabah and Sarawak ( East Malaysia). Please take note at the DETAIL part of items to be ordered.

 

Incorrect Shipping Address

  • JELITA WARDROBE will send out a payment confirmation email with the shipping address stated in the email.
  • Any incorrect shipping addresses can be changed by clicking on the My Account link in the mentioned email.
  • Shipping addresses can be changed before your products are packed by JELITA WARDROBE.
  • JELITA WARDROBE is not liable for any losses resulting from incorrect shipping addres

JELITA WARDROBE's shipping policies are subject to change without prior notice. 
 

Return Policy

RETURN POLICY

  • At JELITA WARDROBE, your satisfaction is very important to us. If there are defects in the good received, you can return your order to us.
  • Return request must be within 7 days of receiving the product(s) ordered from the Jelita Wardrobe website.
  • Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
  • If you receive an incorrect item, or damaged or defective, please call us via our customer care support at http://www.watsap.my/60173295562/aduan or csjelitawardrobe@gmail.com
  • JELITA WARDROBE reserves the right for final decision.
  • JELITA WARDROBE reserves the right to amend this policy at any time without prior notice.

 

RETURN AND EXCHANGE POLICY

  • Return within 7 days of receiving the product(s) ordered from the Jelita Wardrobe website.
  • Product(s) can be returned for exchange once it has been approved by Jelita Wardrobe, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
  • If you receive an incorrect item, or damaged or defective, please call us via our customer care support at http://www.watsap.my/60173295562/aduan or csjelitawardrobe@gmail.com and you will be updated via WhatsApp for next instruction. 
  • Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us and we’ll deliver you the replacement product(s).
  • Replacement process will take within 3 working days (if no issue) once the original product(s) has return back to the factory.
  • If the return and exchange requested by customer, all return cost will be on your own cost.
  • Defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products are not qualified for a return and refund.
  • Colour of products may differ slightly due to lighting or monitor and are not qualified for a return and refund
  • JW APPAREL SDN BHD reserves the right for final decision.
  • JW APPAREL SDN BHD reserves the right to amend this policy at any time without prior notice.

 

REFUND

  • Refund can only be process if a problem arise caused by HQ.
  • Refund request for postage cost for any wrong/missing/damage made by Jelita Wardrobe, can be send to our Customer Service support for refund process.
  • Refund will be process within 48 hours.